Key responsibilities
The specific responsibilities include, but are not limited to:
Event Setup & Operations:
Lead the setup, servicing, and breakdown of conference rooms, meeting rooms, and event spaces, ensuring furniture, refreshments, equipment, and materials are correctly arranged and restored afterward
Audio-Visual & Technical Support:
Deliver, operate, and troubleshoot all AV systems, including presentations, event control systems, and video conferencing (both virtual and in-person), ensuring smooth performance and client satisfaction.
Client Support:
Provide advice, support, and assistance to internal and external clients, liaising with remote offices for video calls and event coordination.
Logistics & Materials:
Handle the delivery and setup of event materials (eg, flip charts, notice boards) and prepare event stationery, including name plates and badges.
Equipment Maintenance:
Responsible for all AV and non-AV equipment (including heating and lighting), report faults, and ensure neat, organized storage and stock monitoring.
Team Collaboration & Administration:
Work closely with the Event Services & Operational Departments, attend event-related meetings, assist with administrative tasks, and ensure Standard Operating Procedures (SOPs) are current and shared with the team.
Person Specification
Essential skills
- Strong audio-visual (AV) skills
- Ability to remain calm and confident under pressure and troubleshoot as the need arises
- Planning, organizational, and time management abilities with a positive, proactive approach
- Ability to collaborate effectively with colleagues across departments with a customer-focused attitude
- Capability to move and handle equipment when needed
- Customer service experience
Desirable skills
- Good understanding of health and safety requirements
- Familiarity with Customer Relationship Management (CRM) systems for administrative support
- Good understanding of Microsoft Office 365 or willingness to learn and attend training
- Confident, professional communication and delivery of responsibilities